LumenLab Support

We're here to help. Find answers below or contact us directly.

Contact Us

Email: 475740640@qq.com

We typically respond within 24 hours.

Frequently Asked Questions

How do I restore my purchase?

Open the app → tap the Pro/upgrade button → scroll down and tap "Restore Purchase". Your subscription will be restored automatically if you have an active subscription on your Apple ID.

How do I cancel my subscription?

Open Settings → tap your Apple ID → Subscriptions → find LumenLab → tap Cancel Subscription. You will retain access until the end of your current billing period.

The app is not working properly. What should I do?

Please try the following: 1) Force close and reopen the app. 2) Restart your device. 3) Make sure you have the latest version from the App Store. If the issue persists, email us at 475740640@qq.com with a description of the problem.

Is my data private?

Yes. All data is processed locally on your device. We do not collect, store, or transmit any personal data. See our Privacy Policy for details.

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